Terms & Conditions

These terms apply to work carried out by JY Plumbing & Heating Ltd, a company registered in England and Wales under number 16458080, based in High Wycombe, Buckinghamshire HP12 3FD. Gas work is carried out under Gas Safe registration 975777.

By accepting a quote or asking us to attend, you agree to these terms. Nothing here affects your statutory rights as a consumer.

Quotes are free. Most jobs are priced as a fixed quote, and where that is the case the figure you agree is the figure you pay for the work described.

Where a fixed quote cannot be given in advance, typically diagnostic or emergency work where the cause is unknown until we are on site, a £100 call-out fee applies. This is explained to you before we attend, never afterwards.

If additional work comes to light once we start, we will stop, explain it and agree a price with you before continuing. We do not carry out chargeable extra work without your agreement.

On larger jobs such as installations and full bathrooms, a deposit is taken before work begins. The balance is due on completion unless we have agreed something different in writing.

We accept credit card, debit card and cash. Ownership of any parts or materials supplied remains with us until payment has been received in full.

You agree to provide safe access to the property and to the areas we need to work in at the arranged time, along with access to water, gas, electricity and drainage as required for the job.

Please clear and protect valuables and personal items from the work area beforehand. We take care in occupied homes and carry £2 million public liability insurance, but we cannot be responsible for items left in the working area.

If you need to change or cancel an appointment, please let us know as early as you can so the slot can be offered to someone else; emergency work is often waiting on it.

If we are unable to gain access at an agreed appointment time, a charge may apply to cover the wasted visit. Where you have the right to cancel a contract entered into off-premises, that statutory right is unaffected by these terms.

All work we carry out is covered by our 1-year workmanship guarantee. If something we have installed or repaired fails as a result of our workmanship within that period, we will return and put it right at no charge.

New boiler installations also carry up to a 12-year manufacturer warranty. The exact length depends on the boiler and the manufacturer's own terms, including any requirement for annual servicing, and is confirmed to you at the point of quoting.

The guarantee does not cover fair wear and tear, damage caused by third parties, alterations made by others, misuse, freezing conditions, or faults in existing parts of a system we were not asked to work on.

Where you supply your own parts, we will fit them where it is safe and appropriate to do so, but we cannot guarantee parts we have not supplied.

Older systems and concealed pipework can reveal further faults once work begins. We will always tell you what we have found and what we recommend, with pricing, before going further.

We carry £2 million public liability insurance. We are responsible for loss or damage caused by our negligence or failure to carry out work with reasonable care and skill.

We are not liable for losses that were not foreseeable, for pre-existing faults or defects we were not engaged to address, or for any loss arising from a delay outside our reasonable control. Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else which cannot lawfully be limited.

If anything is not right, contact us on 07833 203288 or joshuayoungm05@icloud.com and speak to us directly: it is a family-run business and complaints are dealt with by the people who did the work, not a call centre. We will respond and, where the fault is ours, put it right.

These terms are governed by the law of England and Wales, and any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.